You will be responsible for solving a broad spectrum of customer IT support cases by telephone, remotely, in the office or on-site as efficiently and professionally as possible.
This involves managing assigned cases and assisting other team members when necessary. You will need strong communication skills to update our customers about the status of their outstanding cases on a regular basis. A duty engineer rota is in place for out of hours support. The candidate would ideally have 2-3 years’ experience from working within either an internal or outsourced IT department.
Qualifications & grades:
Other useful skills but not required:
Salary & Benefits:
Company contributory pension, company health care, and company death in service cover after 1 year of service
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200K calls handled a year, 450 managed servers, 50 staff, One single point of contact.