Computer Service Centre Ltd (company number 04517529) (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This policy (together with our terms of our licence agreement (found here: www.computerservicecentre.co.uk/Termsandconditions-v4.pdf) and any
other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to
us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal
data and how we will treat it. By visiting www.computerservicecentre.co.uk you are accepting and consenting to the practices described in
We will collect and process the following data about you:
- Information you give us. This is information about you that you give us by filling in forms on our site www.computerservicecentre.co.uk (“our site”) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use the Computer Service Centre software (the “Software”) and our services, and when you report a problem with the Software, our services or our site. The information you give us may include (amongst other things) your name, address, e-mail address and phone number, financial and payment information and details about your organisation.
Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, browser plug-in types and versions, operating system and platform, pages viewed, any links you click on to leave or interact with our services and other usage information collected from cookies and other tracking technologies;
- information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
- Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are or may be working with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
- Information input on the Software. You will be responsible for the safety, security and integrity of any data or information that you input on the Software in accordance with the terms of the licence agreement for the Software. If we process any personal data on your behalf when performing our obligations under the licence agreement, you agree that you shall be the data controller and we shall be the data processor (each term as defined within the meaning of the Data Protection Act 1998 (the “Act”)).
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
- to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information and services that you request from us;
- to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
- to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those that you have acquired from us or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please let us know;
- to notify you about changes to our services;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to improve our services and fix any bugs or other issues with the services;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
- Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
You agree that we have the right to share your personal information with:
- Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Selected third parties including:
- business partners, suppliers and sub-contractors for the performance of any licence agreement we enter into with you or them;
- advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
- analytics and search engine providers that assist us in the improvement and optimisation of our site; and
- credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We will disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
- If Computer Service Centre Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the terms of our licence agreement with you and other any agreements; or to protect the rights, property, or safety of Computer Service Centre Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Account details and storage of data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. You acknowledge that to access the Software and our services, you will provided with log-in details or a password which enables you to access certain parts of our site, the Software or our services. You are responsible for keeping this password safe, secure and confidential at all times. You must not share a password with anyone. We at all times reserve the right to disable any log-in details or password in accordance with the terms of our licence agreement with you. You acknowledge that you are responsible for all consequences arising from the use or misuse of your account, password and/or log-in details. In particular, you acknowledge and agree that instructions and actions transmitted on our site or via the Software will be deemed to have originated from you if your account details have been utilised.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or on the Software, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
Our site or the Software may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.